Marketing Communications

Robot in a cowboy outfit facing a robot in a kimono.

How AI is used in Marketing: Japan and the U.S.​

How AI is used in Marketing: Japan and the U.S. Image Credit: Alexander Zas Artificial intelligence (AI) has revolutionized marketing globally. From enhancing personalization, to automating customer engagement, and even helping make data-driven decisions. Although the US and Japan have both adopted AI, they have very different approaches in how it has been implemented. This

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A colorful open mouth with various social media platforms bubbles around it.

The Modern Kuchikomi: Social Media and Word-of-Mouth in Japan

The Modern Kuchikomi: Social Media and Word-of-Mouth in Japan In Japan, Kuchikomi (口コミ), or word-of-mouth is a key pillar of customer behavior and customer decision-making. Traditionally this was done through recommendations from family, friends, and colleagues. In the digital age, kuchikomi has vastly evolved with channels like social media. Platforms like LINE, X, and Instagram

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